The following terms and conditions apply to all services provided by
Plymouth Airport Transfers P.A.T.
1.1 The “service provider” is Plymouth Airport Transfers P.A.T.
1.2 The “customer” is the person who accepts any offer of service.
1.3 “Passenger” is the person travelling or in the case of a group the person named on the booking form.
1.4 The “service” is the transportation service the service provider and the customer agree.
1.5 The “booking form” is the document which outlines details of the service and makes part email sent to the customer confirming the service/booking.
1.6 “Booking confirmation” is the email sent to confirm the service/ booking.
1.7 “Driver confirmation” is the email sent with driver details normally sent 2 days prior to the date of the service.
1.8 “Booking” is the request for transportation from the customer.
2. Terms of service
2.1 Quotations given are valid for 14 day and subject to change due to Fuel and seasonal fluctuations.
2.2 The quotes are subject to change without notice. However, prices agreed and confirmed by the service provider and the customer will be held, providing booking fee has been paid.
2.3 Any changes to the service may result in alteration to the prices, which will reflect any changes to the cost to the service provider.
2.4 Any bookings made for the 23, 24, 25, 26, 31 December and 1 January will attract a additional charge of 50% on prices published and quoted by other communication methods.
2.5 Bookings/request for service can be made by telephone, e-mail or through the online booking facility.
2.6 The service provider can cancel any booking/request for service prior to confirmation.
2.7 Where bookings are made by telephone or e-mail the customer will be required to accept terms and conditions.
2.8 The customer must supply all information required for by the service provider. This will include flight details, destination addresses, passenger details and baggage details and any other information required by the service provider.
2.9 The service provider will not be responsible for errors in information provided by the customer. All information sent by the customer will be returned to the customer for verification in a booking form and needs to be confirmed. If no confirmation is received from the customer the service will be cancelled.
2.10 The customer will be responsible for checking the details provided in the booking form for accuracy. In situations where the service provider was unable to provide a service due to inaccurate information condition 3.2, 3.3, 3.4, and 3.5 will apply.
2.11 You may amend any details provided in the booking form at any time. Any amendments to the flight details, destination or vehicle type made within 48 hours of the scheduled pick up/meeting time could result in cancellation of service and cancellation charges as described in 3.1, 3.2, 3.3, 3.4, and 3.5 will apply. The service provider may alter prices to reflect costs to the service provider. In such circumstances, the service provider will make every effort to provide a service.
2.12 The service provider in case of unpredictable situations may subcontract work to other registered operators.
2.13 All invoices have to be fully paid 7 days before first pickup date.
2.14 Where there is a big variation to the flight’s scheduled arrival the service provider will make every effort meet the customer as agreed. However the service provider will not be responsible for delays on account of such circumstances.
2.15 Where the passenger is being met at the airport with Meet & Greet Service, our driver will arrive at the airport as arranged and wait for 45min with name board at arrivals. If the passenger or customer does not appear at arrivals within 45min, the driver will attempt to contact passenger (note! waiting charges apply after that time). If Customer's phone number is not answering the driver will leave the airport and cancellation charges will be levied as described in 3.2, 3.3, 3.4 and 3.5.
2.16 The service provider will make every effort to provide a service with minimum inconvenience. However circumstances beyond the control of the service provider may prevent execution of the service and customer strongly advised to obtain relevant travel insurance.
The following are some examples of such circumstances:
· Accidents causing traffic delays
· Restricted vehicular access
· Exceptional or severe weather conditions
· Complying with requests by the law
· Vandalism and terrorism
· Industrial action
· Delays caused by other customers
· Extraordinary changes to customers's flights status
· Any other situation that will affect the provision of the service.
2.17 If the passenger is unable to find the driver at arrivals of Airport or Seaport or in the case of other pick up points the designated pickup point, the passenger must contact either the driver or the service provider via the telephone numbers or emails provided in the booking confirmation (see invoice top right corner for details) or driver confirmation. Failure to contact the service provider or the driver will result in 100% of the fare and any other waiting time being charged to the customer.
2.18 The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed time stated in the booking form. The service provider will not incur any liability whatsoever in the event of any delay due to causes beyond its control. All our vehicles are insured for passenger and third party claims as required by the licensing authority. However, whilst every care is taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are advised to check their own travel insurance.
2.19 The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol drugs or and/or whose behaviour is considered to pose a threat to other passengers, the driver, or the vehicle.
3. Cancellation and booking fees.
3.0 Once a booking is confirmed the service provider will charge the customer a fee of 40.00GBP (NON REFUNDABLE) per booking to cover administrative costs. If this payment is made by Debit/Credit card a surcharge will be added to cover card transaction costs (see Methods of payment Sec.5). Outstanding balance have to be paid at least one week prior first pick up date in full.
3.1 Any cancellation advised 48 to 168 hours prior to the agreed meeting or pick up time the customer will incur a charge of 15% of the outstanding balance.
3.2 Any cancellation advised 24 to 48 hours prior to the agreed meeting or pick up time the customer will incur a charge of 50% of the outstanding balance.
3.3 Any cancellation within 24 hours of the agreed meeting or pickup time the customer will incur a charge of 100% of the outstanding balance.
3.4 Where a booking is made within 48 hours of the pick up or meeting time condition 3.2, 3.3, 3.4 and 3.5 will apply in case of a cancellation.
3.5 The service provider may agree to waive conditions in 3.1, 3.2, 3.3, and 3.4 or reduce the charge, only in exceptional circumstance. In such circumstances the service provider may require proof. In enforcing these conditions the service provider will be considerate and consider all representations made by the customer. However in any event the charge made will reflect the cost incurred by the service provider.
3.6 Where a payment has been made in advance by card the card transaction costs currently 3.69% will not be refunded under any circumstances.
3.7 Cancellations can be advised by the customer either by email, fax or telephone.
3.8· By email – The time and date of receipt when the email reaches the service provider will be deemed to be the time and date of cancellation.
3.9· By fax – The time and date recorded by the receiving fax (service providers fax) will be deemed to be the time and date of cancellation.
3.10· By telephone – If the customer speaks to a member of the service provider’s staff a time and date of cancellation will be agreed with the customer which will be deemed to be the time and date of cancellation.
3.11· By telephone – If the customer leaves a message on a answer phone the time and date recorded by the answering machine will be deemed to be the date and time of cancellation.
3.12·You may postpone or amend booking for 28 days only. Where a postponed booking is cancelled the customer will incur a charge of 100% of the agreed fare regardless of when the cancellation is made.
4. Waiting charges.
4.1 The driver will arrive at the airport 45min after your flight arrives or as arranged and will wait for your phone call. Once you collected your luggage, call the driver on phone number provided.
Driver will park the car on nearest car park and meet you at arrivals. If you are delayed and you require the driver to wait, please contact the driver on phone number provided as soon as possible, so the driver will wait for a further 45min, which will cost (see below charges)The first 45 minutes of waiting is included in the price. Any further waiting time will be charged at the following rates in 30min segments:
· Executive Car (Limo) GBP 40.00 per hour
· Executive MPV (6 seater) GBP 40.00 per hour
· Economy Car GBP 30.00 per hour
5. Methods of payment.
5.1 The following methods of payment are acceptable:
· We accept most credit and debit cards. Please note! all card transactions carry following surcharges:
UK registered cards - 3.98%
EU cards - 4.67%
ZONE-4 Fee - 5.39% (Middle East, Asia, Africa, Pacifica)
· Company Account payable by BACS transfer based on agreed terms.
· Cash in British Sterling Pounds.
6. Other conditions.
6.1 The service provider reserves the right to change any condition without notice. Where a service or booking has been confirmed and the terms conditions have been accepted the conditions at the time of acceptance will prevail.
6.2 Nothing can affect the customer’s statutory rights.
6.3 These conditions are governed by English law.